Capability 02
Most of what gets described as an AI problem turns out to be an integration problem: systems of record that disagree, data re-keyed by hand between them, and nothing holding a current view of the whole. We connect what you already run — without replacing any of it.
The shape of it
What you already run
What it makes possible
What we connect
We lead with categories rather than logos because the engineering problem is set by the category — an ERP integration has the same shape whoever built the ERP. Named platforms come further down the page.
Customer records, pipeline and activity history kept in step with what the rest of the business sees — including screen-pop and context delivered into the tools people already have open.
Orders, inventory, pricing and financials joined to the systems that create and consume them, so the system of record stops being the last to know.
Call, message and queue activity captured as structured events — the richest real-time stream most businesses own, and usually the least used.
Direct, read-safe access to the stores your applications sit on, including the ones with no application layer worth integrating against.
Contracts, invoices, quotes, scans and email turned into structured records that automations and models can actually use.
The line-of-business services specific to your industry — the ones no general integration platform has a connector for.
Workloads, storage and services across cloud providers, connected to everything still running elsewhere.
Hardware and software inside your building, reached without opening it to the internet.
Applications written in-house or by a vendor who has since disappeared, with no API, no documentation and no appetite for modification. This is the category we are asked about most.
How we connect it
Which one applies is decided by what the system permits, not by what we would prefer. Most estates need three or four of these at once.
When The system has a documented interface and we are allowed to use it.
The straightforward case. We build against the vendor interface, handle authentication and rate limits properly, and treat their downtime as a condition to design for rather than an incident to be surprised by.
When The system has no usable API, and modifying it is not an option.
We observe the system non-invasively and turn what it does into structured events. Nothing inside the application changes, which means nothing inside the application breaks. This is the pattern most often described to us as impossible.
When The data is reachable but the application layer is not worth integrating against.
Read-safe access, usually against a replica, with change data capture where the volume justifies it. Writes go back through supported paths wherever any exist.
When The information arrives as a PDF, a scan, a spreadsheet or an email.
Intake, extraction, classification and validation — with human review on the cases that warrant it — so unstructured content becomes records the rest of the estate can act on.
When Part of the estate is in a building and cannot be exposed.
Outbound-only connectors and local agents, so an on-premise system participates without becoming internet-facing. No inbound firewall exceptions.
When A single business process spans four applications that have never spoken.
Sequencing, state, compensation when a step fails partway, and a record of the whole transaction rather than six disconnected logs.
How we build
The system your business depends on today keeps running exactly as it does today. We do not require code changes to it, and we do not make its vendor relationship our problem or yours.
Networks drop and vendors have outages. Every integration has explicit retry behavior, backoff, dead-letter handling and alerting, so a transient failure does not become silent data loss.
You can see what moved, what did not, and why. An integration you cannot inspect is a liability with good intentions.
Lineage and traceability are part of the integration rather than a later project, because retrofitting them onto an estate already in motion is where the cost actually lands.
Environments we have delivered production integrations into. The deepest work sits in communications and contact center, where we have built live operational systems on Dialpad and Vonage. If your stack is not here, that is not a blocker — it is the first thing we scope.
Where the deepest integration work sits.
Systems of record we have integrated and extended.
Where integrated data lands and runs.
Named platforms are systems RPR integrates with and deploys into. Listing here describes our engineering experience, not a partnership, endorsement or reseller relationship. All marks belong to their respective owners.
Bring us the integration that has been quoted as impossible, or the one that keeps breaking. We will tell you which pattern applies and roughly what it takes.